Shipping Policy - Brielle

Trade name: Brielle Phone number: +44 20 7771 7800 Email: Support@briellee.shop Address: 1250 High Road, N20 0FX, United Kingdom

1. Order Processing

All orders will be processed within 2–3 business days after payment confirmation, excluding weekends and UK public holidays. Orders placed on weekends or bank holidays will start processing on the next working day. Please double-check your shipping address at checkout. We cannot amend delivery details once the parcel has been dispatched.

2. Shipping & Delivery Time

• Order processing: 2–3 business days
• Transit time: 7–21 business days from dispatch Delivery estimates are not guaranteed and may be delayed due to customs inspection, peak season, weather or courier disruptions.

3. Shipping Tracking

Once your order is shipped, a confirmation email with tracking number and tracking link will be sent to your registered email address. You can monitor your parcel status online.

4. Customs, Duties & Taxes

For international shipments: Import duties, VAT, customs fees or local taxes may be charged by the destination country. These charges are the buyer’s responsibility. We do not cover customs clearance fees.

5. Lost, Stolen or Damaged Parcels

• If your tracking shows delivered but you have not received the package: Please contact your local courier first, then email us within 7 calendar days.
• If the item arrives damaged: Provide clear photos of packaging and damaged goods within 48 hours of delivery for investigation.
• Parcels marked as lost by the courier will be eligible for replacement or refund after official courier confirmation.

6. Returns & Refunds

Our return window lasts 30 calendar days from the date you receive your item. Items must be unused, in original packaging and in resalable condition to qualify for return. Buyers are responsible for return shipping costs unless the item was defective or shipped incorrectly by us.

7. Delivery Restrictions

We do not ship to PO boxes for most international destinations. Please provide a full residential or commercial street address.

8. Contact

If you have any questions about shipping, please email us at Support@briellee.shop.

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